Terms & Conditions

T&C’s are in place to protect us as a small business and to ensure your booking goes smoothly. Please read carefully.

Mobile services:

  • We will require access to power (within 25m) and an outdoor water supply (within 25m).

  • Vehicles must be parked on a private driveway with enough space to fully open all doors. We do not work on vehicles parked on busy roads or pay-and-display car parks.

  • Please remove all personal belongings and as much rubbish as possible before we arrive.

  • If these requirements are not met and we are unable to carry out the booking, the full booking amount will be charged.

  • Cancellations within 24 hours of the appointment will incur a 50% cancellation fee.

  • Alternatively, your vehicle can be dropped off at our unit, located 10 minutes outside Lisburn. This must be arranged in advance to avoid additional charges.

Additional charges:

  • Charges will apply for vehicles with heavy soiling, mould, excessive pet hair, sand, smoke odours, vomit, or blood. Please let us know in advance if any of these conditions apply.

  • Photos provided before your appointment help us give a more accurate quote and allocate sufficient time for the job.

  • If these conditions are not disclosed beforehand, a revised price will be issued before work begins.

Payments:

  • We accept bank transfer or cash payments. Full payment is due on the day the work is completed.

  • If we are unable to carry out the work due to no access, unsafe working conditions, or a same-day cancellation, the full booking amount will be charged.

  • Cancellations made within 24 hours of the scheduled booking will incur a 50% cancellation fee.

  • Failure to pay may result in legal action. Missed bookings result in lost income, and cancellation fees will be enforced accordingly.

Deposits:

  • If a deposit is required your preferred booking dates will not be secured until the deposit is paid

  • Deposits are non-refundable and non-transferable

By choosing to book with us you are agreeing to the above and are confirming that you will abide by our terms & conditions.